Financial Transformation
The best organizations approach financial transformation as if finance were a profit center.
Visionaries who can orchestrate people and technology in harmony are creating our digital future.
An organization whose financial systems are truly optimized for the digital age perfect the equilibrium between the use of automation and human cognition. Finding that balance is what we call the ‘hybrid’ organization.
The ‘hybrid’ organization doesn’t compete with technology, it embraces it. Man and machine are symbiotic. In many areas, computers outperform humans; in others, men and women outperform the machines. Visionaries who can orchestrate the proper balance are in high demand and are creating our digital future. With more cognitive capacity in hand, companies are accelerating innovation and providing employees with greater satisfaction and the time to focus on the highest value-generating initiatives.
The old way of looking at financial operations was as a cost-center.
The best organizations approach financial transformation as if finance were a profit center.
That mindset changes everything about your financial transformation. Financial transformation will enable your staff to leverage computing power and capture the value in your data. It will avail your organization to new business models and provide the fundamental building blocks to empower the organization to adopt a data-driven operating model. It even changes the way that you refer to the stakeholders who benefit from finance. They are no longer just “users”, but instead customers and advocates of your Financial Transformation.
The organization who provides the best customer experience wins.
In the past, organizations would separate internal financial customer experiences from other touchpoints. The hybrid organization recognizes that they need to provide a winning customer experience for internal stakeholders too. That means that every touchpoint across every platform and across the entire customer journey should enrich the customer's life. No more silos.